Help! My Rock Crusher is Down and Out!

You could call a local distributor or machine shop, and maybe everything would work out great.  But if you really want to be sure that your rock crusher is repaired properly, in a timely manner, for a fair price, it is best to deal with an industry leader.

First off, choose a provider with a proven track record.  Ask the organization how many times they have rebuilt this type of crusher.  Just because someone can offer to fix your crusher, doesn’t mean they have the capability. Secondly, choose a provider who has been in your shoes, so they understand first-hand what you are going through.

The most important point, be sure that you choose a provider that is trustworthy. In most cases, you will have a gut feeling. You will not be swayed by a price that seems too good to be true, or by other flimsy promises just to get your business.

The entire process should be documented, be simple to understand, and you should have complete faith that your provider will meet deadlines, deliver results, and stand by the work it provides.  Check out the company’s reviews or talk to satisfied customers.

Choose a provider with a wide assortment of options, not shortcuts; OEM-authorized parts, as well as remanufactured and used ones.  Consider shipping costs as well.  You will save money by using a local provider, or one with mobile fleet service technicians who can fix machines onsite. It’s better if they also have the expertise and equipment for mobile machining.

And if your machine is to be repaired offsite, is the provider equipped for that?

Can their facility accommodate safely?  Will they provide written field or shop inspections to ensure high standards?  Be sure that their technicians are certified crusher specialists.  Look for a company with strong logistical and transportation experience. When traveling to site be sure to ask about the company’s adherence to safety standards. Find out if technicians are available to reinstall your crusher and safely restart it once it is returned to your worksite.  What about a warranty?

Local distributors and machine shops probably will not be able to offer a temporary crusher to keep you up and running, but the leaders in the business will have that option.  That is a huge benefit that should be a top consideration.

No offense to the local machine shop, however Mellott and Marion Machine have 80 years of experience and have rebuilt over 2,800 crushers.  It is their goal to provide a variety of options, allowing customers to reduce downtime and avoid taking unnecessary shortcuts in the process. Once your machine is compromised with a quick repair the cost will be significant more costly the next time.

Please give them a call at 800.634.5634 and ask for Mellott and Marion Machine Service Team. Or contact them online.